Contact - customer service

You can always contact our customer service. Our customer service is available to help. Please read the Frequently Asked Questions first, to make sure your question is not already answered.

If you have any questions about the status of a dispatch, the working of the site or anything else, please use the following customer-services form. Please keep your name and order number available for use.

Our customer service is available by phone:
- Monday till Friday 7:00 AM - 8:00 PM.
- Saturday and Sunday closed.

Our telephone number is: +44 20 3962 0337

Please note that cancelling your order is not guaranteed for all orders. In addition, during the weekend customer service will not handle requests for cancellations. You can only cancel your order if it has not been sent to the pharmacy. If the pharmacy has already received your application, cancelling will not be possible.
We ask if you can please keep an eye on your email inbox after submitting a cancellation request for further communication.